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Gautam Mahajan [1968/BT/ME], President, Customer Value Foundation

Gautam Mahajan is an internationally acclaimed expert in strategy, general management and globalisation. He is President of Inter-Link Services Pvt. Ltd. Gautam has started Customer Value Foundation to help companies with Customer Value and Value Creation. He is Founding Editor of the Value Creation Journal. He has proved quantitatively with the Tatas that Values create Value! His books, Total Customer Value Management: Transforming Business Thinking, and Customer Value Investment: Formula for Sustained Business Success are best sellers. Clients include Tatas (including Tata Telecom), ITC, Godrej, SAIL, Chambal Fertilisers, Zuari, Hettich in India and many more outside India, such as Alcoa, GE, Israel Chemicals, DuPont, Alcoa, Toyo Seikan, Korea Telecom, Azelis, Chicago Metallic, Continental Can Europe, Euromonitor Consultancy

European Union, Husky, Israel Chemicals, Klockner, Rexam (Bowater), Solvay, Sidel, Uniloy , Viag. Conducted a workshop on Pricing and Value at the Professional Pricing Society meeting in Orlando in October 2012, and address the global meeting of a major telecom company in Dubai in September 2012. He is starting assignments with an Indian insurance company and a 30 billion dollar systems company. Other telecom companies he and his associates have worked with include BT, Vodafone, Fiji Telecom, AT&T, Bell Canada, Lucent technologies, New Call New Zealand, Nokia, Nortel, Telecom NZ, Telstra Australia

Worked in the US for 17 years with Continental Group, the world’s largest packaging company. He is one of the inventors of the PET petaloid bottle and noise control kits. He commercialized the half liter PET bottle, aseptic products.

He spent time in California in 1998-2000 helping British dotcom companies.

Past global President of the Indo-American Chamber of Commerce, and was Chairman, PlastIndia Committee, Vice President All India Plastics Manufacturers Association, Trustee Plastics Institute of America.

Recent projects have been focused on education, legal profession, chemicals, manufacturing, financial services and the habitat where he is promoting interaction and knowledge exchange between the US and India.

He has just finished an assignment for a client for acquiring an Indian company. He has been appointed Chairman of the Indian arm of the client.

Honors Received

  • Fellowship from Harvard Business School and Illinois Institute of Technology
  • 18 US patents
  • He was honored by the Illinois Institute of Technology with its Distinguished Alumni award


  • Graduate of IIT Madras, and an Institute Merit Scholar
  • Has a Master’s degree in Mechanics and has completed his PhD coursework from the Illinois Institute of Technology, and an MBA from Suffolk University.